Frequently Asked Questions

We offer a variety of shipping methods to meet your needs. Depending on your preferences, budget, and desired delivery time, you can choose from options like standard, economy, express, or expedited shipping. We aim to make shipping both affordable and convenient for you.

The delivery time for packages varies depending on the destination. Typically, it takes one to two days for deliveries within the UAE. However, for shipments outside the UAE, the delivery timeframe is around one week to 10 days.

You can easily track your order using the assigned tracking ID. This unique ID allows you to monitor the status and location of your package throughout its journey. Simply enter the tracking ID on our website’s tracking page, and you’ll receive real-time updates on your order’s progress.

1. Select Items: Browse our website and choose the items you wish to purchase. Add them to your shopping cart.
2. Review Cart: Once you’ve added all desired items, review your cart to ensure accuracy.
3. Proceed to Checkout: Click on the “Checkout” or “Proceed to Checkout” button to start the order process.
4. Sign In/Create Account: If you have an account, sign in. If not, you’ll need to create an account.
5. Enter Shipping Details: Provide the shipping address and select your preferred shipping method.
6. Payment: Choose a payment method and enter your payment details securely.
7. Review and Place Order: Double-check all the order details, including items, shipping address, and payment information. If everything is accurate, confirm and place your order.
8. Order Confirmation: After placing the order, you’ll receive an order confirmation email with details of your purchase and an order number.
9. Tracking Information: Once your order is shipped, you’ll receive another email with tracking details. You can use this to monitor the delivery status.

You can contact our customer support team through our email, live chat on our website, contact form, or social media. We’re here to assist you with any queries you may have.

Yes, an account is required to place an order. Creating an account ensures a smooth and efficient ordering process, allowing you to easily manage your orders, track shipments, and access personalized services.