RETURN AND EXCHANGE POLICY
Thank you for shopping at Al Zajed Store If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Return and Exchange Policy. The following terms are applicable for any products that you purchased with us.
GENERAL RETURN POLICY
Product that are bought from the Physical Stores can be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
Please provide your complete recipient information, including name, address, city, postal code, and country, during checkout. Choose your preferred shipping method and speed. Feel free to add any special delivery notes or messages. Make sure your billing details are accurate. Double-check your order summary for items and quantities. If you need assistance, contact our customer support. Thank you for shopping with us!
EXCHANGE POLICY
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 30 days. Exchanges exceeding 30 days will not be processed.
- In order to be eligible for exchanges make sure that these following conditions are met:
- You are required to ship back the product for the item to be inspected and replaced.
- You exchanged product will be processed Once items are received and conditions confirmed.
- You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
HOW TO INITIATE A RETURN
Self-Service Portal: Al Zajed Store
Email Address: sales@aztuae.com, ubaid@aztuae.ae
You will be updated for their Return Status through their EMAIL and PHONE, provided that all contact information is recorded to us.
